Terms of Service & User Agreement

The Lessor is software that helps landlords manage rentals: leases, rent collection, messaging, maintenance requests, applications and bookkeeping.

The Lessor is not a bank, a lender, a real estate broker, a property manager, a law firm or a tax advisor. We do not own or manage your properties, we are not a party to any lease, and nothing in the software is legal, tax or financial advice. Lease documents, templates and AI-generated summaries are starting points only — you are responsible for making sure anything you use is valid and lawful where your property is located.

As long as your account is in good standing, we grant you a personal, non‑exclusive, non‑transferable, revocable license to use The Lessor for managing or participating in your own rentals. You may not resell, sublicense or white‑label the service without our written permission.

You agree not to:

• Copy, reverse engineer, decompile or attempt to extract our source code.
• Scrape, bulk‑download or automate access without our written permission.
• Attempt to access accounts, data or records that are not yours.
• Use the service for anything unlawful, fraudulent, discriminatory, or to launder money or evade sanctions.
• Upload malware, interfere with the service, or place unreasonable load on our systems.

We own the software, its design, and everything we create. You own the content you put into it — your leases, documents, photos and records — and you give us the limited permission we need to store, process and display it so the service works.

You must be at least 18 years old and able to enter a binding contract. Keep your login details accurate and private. You are responsible for everything done through your account, including by team members you invite. Tell us right away if you believe your account has been accessed without your permission.

Rent, deposits and other charges move through Stripe. Bank connections are made through Stripe as well. We never see or store your online banking login, and we never take custody of your money as a bank would — funds move between the payer’s account and the landlord’s connected payout account.

Landlords must complete Stripe’s identity and payout verification before receiving funds. Payout timing, holds and reversals are ultimately governed by Stripe and the banking networks, not by us.

AutoPay. When a tenant turns on AutoPay, they authorize recurring bank debits for scheduled rent until they turn it off. AutoPay requires a verified bank account; debit and credit cards cannot be used for AutoPay.

Failed and reversed payments. If a payment is returned, disputed or reversed, the amount — plus any charge passed on by the bank or Stripe — may be recovered from the responsible party. Rent obligations under a lease are between landlord and tenant; a failed payment inside the app does not change what is owed under the lease.

Fees are always shown before a payment is confirmed. As of the date above:

• Bank transfer (ACH) rent: 0.8% of the payment, capped at $5. By default the landlord covers this; a landlord may choose per lease to pass it to the tenant.
• Instant card payments: 2.9% plus $0.30, paid by the tenant. Credit cards are not accepted for rent.
• Residential rent: no platform fee from The Lessor at any rent amount.
• Commercial rent: a platform fee based on the landlord’s plan — 0.10% on Portfolio, 0.075% on Professional and 0.05% on Enterprise.

We may change fees. If we do, we will tell account holders before the change takes effect, and the new fee will only apply to payments made after that date.

Your first two properties (up to four units) are free, with no card required. Paid plans — Portfolio, Professional and Enterprise — are billed monthly or yearly in advance through Stripe, and renew automatically until cancelled.

• Upgrades take effect immediately and are prorated.
• Downgrades take effect at the end of your current billing period.
• Cancelling stops future billing and keeps your access through the end of the period you already paid for.
• Payments already made are not refunded except where required by law. You can export your data at any time.

If you use The Lessor as a landlord, you are solely responsible for complying with the laws that apply to your rentals — fair housing, landlord‑tenant rules, security deposit handling, screening and background check requirements, notice periods, eviction procedures, licensing and tax reporting. You confirm you have the right to rent out each property you add, that the information you publish is accurate, and that you will treat applicants and tenants lawfully and fairly. Screening decisions are yours alone.

Provide accurate information, use payment methods you are authorized to use, and keep your account secure. Your lease is with your landlord, not with The Lessor — we do not decide rent, deposits, repairs, renewals or terminations, and we cannot resolve disputes under your lease. Submitting an application does not guarantee approval, and application fees, where a landlord charges them, are set by that landlord.

Bookkeeping tools, reports and accounting connections such as QuickBooks Online are provided for convenience. Bank feeds are read‑only. You are responsible for reviewing your records before relying on them for taxes or filings. If you connect an outside service, that service’s own terms apply to it, and you may disconnect at any time.

We may place a hold on an account, pause payments, or suspend or close access if we reasonably suspect fraud, unlawful use, abuse of other users, chargeback risk, or a breach of this agreement, or if we are required to by a payment partner or by law. Where it is practical and lawful, we will tell you why and how to resolve it.

You can close your account at any time. Some records are kept after closure where law or accounting rules require it — our Privacy Policy explains how long.

We work to keep The Lessor available and improving, but we do not promise uninterrupted service. Features may be added, changed or removed. Meaningful changes are published on our changelog with the date they happened.

The service is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non‑infringement. We do not warrant that the service will be error‑free, that documents it produces are legally sufficient, or that reports are accurate for tax purposes.

To the fullest extent allowed by law, The Lessor and its owner are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost rent, lost data or business interruption. Our total liability for any claim relating to the service is limited to the greater of $100 or the subscription fees you paid us in the twelve months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply only as far as the law permits.

You agree to cover us against claims, losses and reasonable legal costs arising from your use of the service, your leases or rental decisions, your content, or your breach of this agreement or of the law.

This agreement, and any dispute arising out of or relating to your use of The Lessor platform, software, subscriptions or payment services, is governed by the laws of the United States.

Because real estate and leasing rules vary by jurisdiction, all property‑specific matters — including lease agreements, landlord and tenant rights and obligations, security deposits, required disclosures, notices and eviction procedures — are governed by the laws of the state or territory in which the applicable property is located.

Before starting any formal legal dispute, please email us at thelessorapp@gmail.com so we can work to resolve the matter directly — most issues are settled quickly.

If we make a meaningful change, we will update the date at the top of this page and notify account holders by email or in the app before it takes effect. Continuing to use The Lessor after that means you accept the updated agreement.

Questions about these terms? Email thelessorapp@gmail.com. You can also read more about who built The Lessor.