Privacy Policy

Landlords use The Lessor to manage their properties. Tenants and applicants use it to pay rent, sign leases, send messages and apply for a home. When a tenant or applicant provides information through a landlord’s account, that landlord decides how it is used for their rental, and we handle it on their behalf as the software provider.

Account details. Your name, email address, phone number, password and, for landlords, business details such as a company name and tax identification number.

Property and lease information. Property addresses, units, lease terms, rent amounts and schedules, deposits, documents you upload, maintenance requests and messages sent inside the app.

Rental application information. If you apply for a home through The Lessor, the landlord may ask for employment and income details, rental history, references, household members and supporting documents. That information is visible only to the landlord you applied to.

Payment information. We record the amount, date, status and description of each payment. We never receive, see or store your bank login, full bank account number or full card number. Bank connections and payments are handled by Stripe, our payment processor, which returns only a secure token and the last four digits of the account.

Connected services. If you choose to connect an outside service such as QuickBooks Online or a bank feed, we store the secure authorization needed to sync the data you asked us to sync. You can disconnect at any time.

Usage and device information. Basic logs such as IP address, browser type, pages viewed and error reports, used to keep the service running and secure.

• Run your account, properties, leases and tenant communications.
• Collect rent and deposits and send payouts to landlords.
• Produce bookkeeping records and reports such as profit and loss statements.
• Send you notifications about payments, messages, requests and account activity.
• Prevent fraud, verify identity where required, and keep the service secure.
• Meet legal, tax and accounting obligations.

We do not use your information to build advertising profiles, and we do not use the contents of your messages, leases or books for anything other than providing the service to you.

Your landlord or your tenant. Information you enter is shared with the other party to your lease or application as needed — for example, a landlord sees the rent a tenant paid, and a tenant sees the lease their landlord issued.

Service providers. Stripe for payments and bank connections, our hosting and database providers, and email delivery providers. They may only use the information to provide their service to us.

Services you connect. If you connect QuickBooks Online or a similar tool, the records you choose to sync are sent to that service under its own privacy policy.

Legal requirements. We may disclose information when required by law, a valid legal request, or to protect the rights and safety of our users.

We never sell your personal information, and we never share it with data brokers or advertisers.

Data is encrypted in transit and at rest. Access inside the database is restricted per account, so one landlord cannot see another landlord’s properties, tenants or books. Sensitive items such as connection tokens are stored encrypted and are never exposed to the browser. Landlords can enable two-factor authentication on their account.

No system is perfectly secure. If a breach affects your information, we will notify you and the appropriate authorities as required by law.

We keep your information for as long as your account is active. Payment, lease and bookkeeping records are retained after an account closes where tax and accounting rules require it, typically up to seven years. Rental applications are kept only as long as the landlord needs them or as local law requires, and then deleted.

• Access and correct your information from your account settings.
• Export your data, including your books and payment history, at any time.
• Disconnect a bank feed or a connected accounting service whenever you choose.
• Turn off non-essential email notifications.
• Delete your account from Settings when no active leases remain.

Depending on where you live, you may also have the right to request a copy of your information, ask us to delete it, or object to certain processing. Contact us and we will respond within the time your local law requires.

We use cookies and similar storage to keep you signed in, remember your preferences and understand basic usage of the site. We do not use advertising or cross-site tracking cookies inside the app.

The Lessor is not intended for anyone under 18, and we do not knowingly collect information from children.

If we make a meaningful change, we will update the date at the top of this page and notify account holders by email or in the app before the change takes effect.

Questions about privacy, or a request about your data? Email thelessorapp@gmail.com. You can also read more about who built The Lessor.